Working through Change

Connect learning to your work

A practical place
to begin.

Find your footing when familiar arrangements change

A new process, a different reporting line or a shifting priority can leave people unsure which expectations still apply. Working through Change explores how to make sense of that uncertainty and choose constructive actions while information is still developing. It acknowledges that a change affects both the practical work and the way people experience it.

Begin by separating confirmed information from interpretation and unanswered questions. Repeated speculation can make a situation feel more certain than it is. Naming what is known helps you identify which actions can proceed and which need clarification. Consider how the change affects responsibilities, relationships and routines rather than assuming everybody faces the same adjustment.

Prepare for a transition in everyday work

Imagine that your team is moving to a new system for handling requests. In this illustrative situation, you may understand the announcement but still be unsure who owns work already in progress. Map a typical request through the transition and identify the point where responsibility could become unclear. Prepare a focused question for the person who can resolve it.

Practice explaining your concern in terms of the work and the support needed. Distinguish a difficulty that can be addressed locally from one that requires a broader decision. Consider a small adjustment you can test while waiting, without creating an unofficial process that conflicts with the agreed direction.

Stay connected as the situation develops

Explore ways to share useful observations with colleagues and check understanding when messages change. Acknowledge that people may respond differently without labeling every question as resistance. Keep commitments realistic, particularly where a dependency is still being resolved. Review what is helping and where the team needs another explanation or a revised agreement.

Choose a next step you can influence

Bring a current or anticipated workplace change to the discussion. Identify one question to clarify, one action within your responsibility and one point for reviewing progress. The program can support individuals navigating change or teams considering their shared response. It does not promise to remove uncertainty; the focus is on making decisions and communicating more deliberately within it.

Practices to develop

• Separate confirmed changes from assumptions and identify the specific unanswered question that affects your next work decision.
• Describe a transition concern in terms of responsibilities, dependencies and the support needed to keep work moving.
• Choose a constructive action within your role and a point for reviewing whether the approach still fits the situation.

Topics to explore

Your learning focus.

Start where you are

Who it’s for.

Individuals and teams experiencing workplace change

Bring a workplace situation you want to approach differently. We can discuss your experience, priorities and the support that would be useful before agreeing on delivery.

Learning that fits your context

Explore your online options.

Ask about live online, self-paced or blended online learning. The available approach, content scope and schedule are agreed for your request.

Select a preference and optional participant count in your training request. You can also leave both open for discussion.