Welcoming New Colleagues

Connect learning to your work

A practical place
to begin.

Help a new colleague find the first useful step

Starting a role involves more than receiving documents and introductions. A new colleague needs to know what matters first, who can answer a question and how an initial assignment connects with the team's work. This Skill Lab explores a practical welcome that combines essential information with room for questions and adjustment.

In an illustrative exercise, plan a first meaningful task for someone joining a service team. Identify the access, context and relationships they need before beginning. Separate information required now from material they can use later. Choose a person who will check that the new colleague can actually proceed, rather than assuming that sending a link completes the handoff.

Make the first check-in useful

Prepare questions about what remains unclear, what surprised the person and where they need another explanation. Avoid turning the conversation into a test of whether they remembered everything. Agree on a next step and adapt the plan to their experience and responsibilities. After the first assignment, review which information arrived too late and which introductions were most useful. The aim is a more coherent start, with expectations and support that a new colleague can recognize and use.

Topics to explore

Your learning focus.

Start where you are

Who it’s for.

Managers and colleagues supporting a new team member

Bring a workplace situation you want to approach differently. We can discuss your experience, priorities and the support that would be useful before agreeing on delivery.

Learning that fits your context

Explore your online options.

Ask about live online, self-paced or blended online learning. The available approach, content scope and schedule are agreed for your request.

Select a preference and optional participant count in your training request. You can also leave both open for discussion.