Guiding People Through Change

Connect learning to your work

A practical place
to begin.

Give people a clear next point of reference

During change, a leader may be asked for answers that are still developing. This Skill Lab explores how to communicate what is known, acknowledge what is not yet decided and keep people informed about their next steps. It focuses on a useful update and a conversation about practical concerns.

Imagine an illustrative team preparing for a revised approval process. Explain which responsibilities change immediately, which stay in place and where a question still needs an answer. Avoid filling the gap with speculation. Ask colleagues to describe how the change affects their current work so that an overlooked dependency can become visible.

Make the next update credible

Choose one concern to investigate, name the person responsible and agree on when you will report back. If a decision is still pending at that point, share that clearly rather than disappearing until the situation is complete. Discuss support that is available now and the actions people can take within their roles. The practice helps leaders remain dependable through uncertainty without promising a smooth transition or treating every question as resistance. A specific current change can be used as context, with confidential details removed.

Topics to explore

Your learning focus.

Start where you are

Who it’s for.

Managers helping a team navigate a workplace change

Bring a workplace situation you want to approach differently. We can discuss your experience, priorities and the support that would be useful before agreeing on delivery.

Learning that fits your context

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