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Explore practical online learning in the skills that shape your working life.
Sales & customer relationships
Leading Customer Experience
Customer experience reflects how a team makes decisions and works together. Connect the customer's needs to clear responsibilities, useful feedback and practical service improvements.
From $319.75 per participant · 6-hour live-online session in a shared group; date to be agreed
Sales & customer relationships
Consultative Selling
A useful sales conversation begins with understanding the customer's situation. Practice exploring needs, testing assumptions and connecting a proposal to the problem it is meant to solve.
From $259.75 per participant · 6-hour live-online session in a shared group; date to be agreed
Sales & customer relationships
Coaching Sales Teams
Support sales performance through specific, observable skills. Practice reviewing a conversation, giving focused feedback and agreeing on a realistic next opportunity to improve.
From $309.75 per participant · 6-hour live-online session in a shared group; date to be agreed
Sales & customer relationships
Purposeful Customer Conversations
Customer conversations are more useful when their purpose is clear. Prepare a relevant opening, explore the customer's context and close with a mutually understood next step.
From $259.75 per participant · 6-hour live-online session in a shared group; date to be agreed
Sales & customer relationships
Supporting Customer Decisions
Help customers make an informed decision without forcing a premature commitment. Explore how to clarify criteria, explain tradeoffs and respond to unanswered questions.
From $319.75 per participant · 6-hour live-online session in a shared group; date to be agreed
Sales & customer relationships
Collaborative Sales Negotiation
Negotiation can protect a relationship while making the terms clear. Practice preparing alternatives, understanding interests and discussing tradeoffs that both sides can evaluate.
From $429.75 per participant · 6-hour live-online session in a shared group; date to be agreed