Make the situation clear.
Describe the task people need to perform and the behaviors that would support it. Distinguish a knowledge gap from unclear expectations, limited practice or a process problem.
Consider who is involved, what people are expected to do and where the current approach creates friction. These details help turn a broad challenge into a learning request with a practical focus.
Explore related programs below. We can discuss the scope, participants, online format and timing before confirming an engagement.
Describe the gap through a work example
A skill gap becomes easier to address when it is expressed as a task someone needs to perform. A broad label such as communication may hide several different needs: structuring a report, listening during a customer conversation or explaining a recommendation. Begin with the situation and the behavior that would make the work more useful.
Compare that need with the support already available. A missing template, unclear instruction or lack of access may look like a skill problem but require a different response. Learning is most relevant when people have an opportunity to practice the capability and the conditions needed to use it.
Prioritize a manageable focus
Choose the skills that have a clear connection with current responsibilities. A broader program can build a foundation across related behaviors, while a Skill Lab can address a narrower point of practice. Different participants may need different starting points even when they contribute to the same team outcome.
An illustrative approach might focus first on making project updates decision-ready, then examine a related planning habit later. This creates room to apply and review one change rather than introduce many new expectations at once. The exact sequence and learning activities are discussed for the engagement.
Prepare the learning brief
Describe the roles, the task people need to handle and an example of the difficulty, using general information. Include what would count as a useful improvement in the work. We can then discuss appropriate topics, participants and online formats without treating a catalogue selection as a complete assessment of every development need.